Terms of Service

1. Agreement

These Terms of Service (“Terms”) are a contract between you and TeeTime for use of our website, app, and booking services. By creating an account, placing a booking, or using TeeTime, you agree to these Terms and our Privacy Policy.

If you use TeeTime on behalf of a club, company, or other organisation, you confirm that you have authority to bind that organisation.

2. The TeeTime service

TeeTime lets you browse and book golf-related services, including tee times, club events, trainers, caddies, equipment rentals, and memberships. Some listings and fulfilment are provided by independent golf clubs, trainers, and other partners. TeeTime is a booking platform; we are not the golf club and do not operate every course or lesson you book.

3. Accounts

• You must provide accurate information and keep it up to date.
• You are responsible for activity on your account and for keeping your password confidential.
• You must be at least 18 years old to create an account.
• We may suspend or close an account that is inaccurate, abusive, or used in breach of these Terms.

4. Bookings

A booking is a request to reserve a service at the date, time, and price shown. Availability can change. For events and some trainer slots, a reservation may be held only until payment is completed; unpaid holds can be released automatically.

You are responsible for ensuring that participant names and phone numbers you submit are correct, and that every player is eligible to play at the venue (including club guest rules, dress codes, and handicap requirements).

5. Payments

Prices are displayed in Kenyan Shillings unless stated otherwise. Payments are processed by Paystack or another processor we nominate. By paying, you authorise the charge for the booking or membership you selected, including applicable fees.

A booking is confirmed only when payment is successfully received (or when we expressly confirm another payment arrangement). Failed, reversed, or disputed payments may result in cancellation of the booking.

6. Cancellations and refunds

Unless a listing says otherwise, you may cancel an eligible booking at least 24 hours before the scheduled start time through your TeeTime account. Cancellations after that point, no-shows, and late arrivals may not be refunded.

Guest tee-time bookings also follow our Guest Operations rules. Those rules cover non-refundable green fees, caddie charges paid at the club, platform credit instead of a cash refund, late arrival, weather closures, and double-bookings.

Event, trainer, and partner listings may have additional rules set by the club or provider. Where those rules are stricter, they apply. Refunds, if any, are returned through the original payment method and may take several business days.

TeeTime or a partner may cancel a booking because of weather, course closure, safety, unpaid holds, or operational issues. If we cancel for reasons outside your control, we will offer a refund or a reasonable alternative where possible.

7. Memberships

Memberships are subject to the plan details shown at purchase and to the rules of the relevant club or service. Cancelling a membership stops future billing according to the plan; it does not automatically refund unused time.

8. Trainers and other providers

Independent trainers and service providers are responsible for the quality, safety, and delivery of their own services. TeeTime does not guarantee a particular outcome from coaching or play. Disputes about a lesson or on-course service should first be raised with the provider; we can help coordinate where we have booking records.

If you register as a trainer, you confirm that the information you publish is accurate, that you are authorised to offer the services you list, and that you will honour bookings made through TeeTime at the stated rates and times.

9. Acceptable use

You agree not to:

• Use TeeTime for unlawful, fraudulent, or harmful activity
• Interfere with bookings, payments, or other users’ accounts
• Scrape, overload, or attempt to reverse engineer the platform
• Post misleading trainer, event, or service information
• Hold tee times you do not intend to complete payment for

10. Intellectual property

TeeTime’s name, branding, layout, and software are owned by us or our licensors. You may not copy, reuse, or distribute them without permission. Course names, logos, and photos may belong to the respective clubs. You retain rights to content you submit (such as a trainer bio) and grant TeeTime a licence to display it on the platform.

11. Disclaimers

TeeTime is provided on an “as is” and “as available” basis, without express or implied guarantees. Golf is a physical activity with inherent risk. We do not warrant that a course, event, or trainer will meet your expectations, that the site will be uninterrupted, or that listings are error-free. Always follow club safety rules and local conditions. Inspection and maintenance of rented equipment sit with the renting club or the provider.

12. Limitation of liability

TeeTime is not liable for direct or indirect, incidental, or consequential losses, or for loss of enjoyment, profit, or data, arising from use of the platform or inability to use it. Our total liability arising from a booking will not exceed the amount you paid to TeeTime for that booking. Nothing in these Terms excludes liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence where such an exclusion is not allowed. TeeTime is not liable for data breaches or unauthorised access, and remains committed to protecting user privacy and data security.

13. Indemnity

You agree to indemnify TeeTime against claims, losses, and reasonable costs arising from your misuse of the platform, your breach of these Terms, or your violation of a club’s or provider’s rules while using a booking made through TeeTime.

14. Suspension and termination

You may stop using TeeTime and request account deletion at any time. We may suspend or terminate access if you breach these Terms, engage in unlawful activity, or if we discontinue the service. Surviving clauses include payments owed, intellectual property, disclaimers, limitation of liability, and governing law.

15. Changes

TeeTime may modify the platform and these Terms at any time. We will notify you of significant changes through the app or by another appropriate means. The “Last updated” date at the top of this page will change when we do. Continued use after a change takes effect means you accept the new Terms.

16. Governing law and disputes

These Terms are governed by the laws of Kenya. Disputes arising from use of TeeTime are resolved first by mediation and, if that does not succeed, by litigation in Kenya.

17. Contact

Questions about these Terms should be sent to info@teetime.co.ke. See also our Privacy Policy.